Reference

Terms Conditions

These terms explain how your jbaje account works, what you agree to when you deposit via bKash, Nagad or Rocket, and how we handle withdrawals, game access and support requests. Read them before you open an account so you know what to expect.

Account eligibilityPayment useWithdrawal verificationSupport contactRule updates
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jbaje Terms Conditions
CONTACT PATHS

How to Reach Us About Terms Questions

If you have a question about these terms, your account status, a payment rule or a withdrawal verification requirement, reach us through the channels below. We handle terms questions the same way we handle general support requests — through live chat for quick clarification and email for detailed account reviews or disputes.

Live Chat Open the chat widget in the bottom corner of any page when you are logged in. Our team responds during active hours to answer terms questions, explain deposit rules and clarify withdrawal verification steps.
Email Support Send your question to the support email listed in your account dashboard. Use email for detailed terms disputes, account closure requests or situations that need written records and longer explanations.
Account Dashboard Your account page shows your current status, any pending verifications and recent terms updates. Check it first before contacting support so you have the full picture of your account state and any rules that apply.
POLICY HANDLING

How We Manage Accounts and Data Under These Terms

These terms set the rules for your account, but they connect to how we handle your data, secure your login and process your payments. We store your account details, transaction history and identity documents securely and retain them for as long as your account is active or as required by payment processors and dispute resolution. You control your account access through your login credentials; we recommend enabling two-factor authentication if your mobile number supports it. If you want to request account closure, data access or deletion, contact support with your request and we will guide you through the process and any outstanding balance or verification requirements.

Account Security

Your login credentials and payment PIN are your responsibility. We use session encryption and secure payment gateways but cannot recover funds lost to credential sharing or phishing. Contact support immediately if you suspect unauthorised access.

Data Retention

We keep your account details, deposit and withdrawal logs, and identity verification documents for as long as your account is open and as required by payment processors. Closed accounts are archived with transaction history retained for dispute resolution.

Terms Updates

When we update these terms we post the new version on this page and notify active accounts via email or dashboard message.

Dispute Resolution

If you disagree with a withdrawal hold, account closure or terms interpretation, contact support with your explanation and any evidence. We review disputes case by case and provide a written response with our decision and the reasoning behind it.

Terms & Conditions FAQ

We require the payment method to match your registered identity. If we detect a mismatch during verification we will hold your withdrawal and ask for proof of payment-method ownership. Repeated mismatches may result in account closure and forfeited funds.

No. One account per person is allowed. If we detect multiple accounts linked to the same identity, device or payment method, we will close the duplicates and forfeit any balances or bonuses on those accounts.

We request identity and payment-method verification when you submit your first withdrawal or when transaction patterns trigger a review. You have fourteen days to provide the documents; after that we may place a temporary hold on further withdrawals until verification is complete.

These terms cover general account use. Each bonus or promotion has its own rules posted on the promo page, including wagering requirements, eligible games and expiry dates. Both sets of rules apply — if they conflict, the promo-specific rules take precedence for that offer.

You can request account closure anytime through support. Once closed, your account is archived and cannot be reopened. If you want to use jbaje again after closure, you must open a new account with the same identity and go through verification again.

When we post updated terms we give active accounts notice via email or dashboard message. If you disagree with the new version, close your account and withdraw your balance before the update takes effect. Continued use after the effective date means you accept the revised terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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